Shopping With Confidence
We carefully curate every collection with the hope that each piece will become a cherished part of your home. However, we understand that occasionally an item may not be quite what you expected or circumstances may change after your purchase.
If you need to return an eligible item, we’ll always aim to make the process as clear, fair and straightforward as possible. Our goal is to give you complete confidence when shopping with Old Ways Living, knowing that we’re here to help should you ever need us.
How Returns Work
If you decide that an eligible item isn’t quite right, simply contact us before returning your order. We’ll guide you through the process and provide any instructions needed to ensure your return reaches us safely.
To help us process your return as quickly as possible, items should be returned unused, in their original condition and, wherever practical, with the original packaging included.
Every return is handled individually because we believe good customer service is personal, not automated.
Fair, Straightforward Refunds
Once your returned item has been received and inspected, we’ll process your refund as quickly as possible. If everything is in its original condition, your refund will be issued using your original payment method.
Processing times can vary depending on your bank or payment provider, but we’ll always keep you informed throughout the process and confirm once your refund has been completed.
- Refunds processed after returned items are received.
- Returned to your original payment method.
- You’ll receive email confirmation when completed.
- Friendly support available if you have any questions.
We’re Always Happy to Help
Behind every order is a real person who genuinely wants you to enjoy shopping with Old Ways Living. If you have a question about a return, refund or exchange, we’re here to help with clear advice and friendly support.
We understand that every situation is a little different, which is why we always take the time to consider each enquiry individually. Our aim is to provide fair solutions and a level of personal service that reflects the values of our business.
“Good customer service begins with listening.”
Shop With Confidence
We hope every item you choose from Old Ways Living finds a cherished place in your home. Should something not be quite right, we’ll always do our best to resolve the situation fairly, promptly and with the same care that goes into every order we send.
Thank you for supporting a small independent business that values thoughtful living, honest service and beautifully made products. We’re delighted you’ve chosen to shop with us.
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