Who We Are

Old Ways Living is a UK-based online retailer specialising in carefully selected home fragrance, aromatherapy, gifts and traditional lifestyle products.

We are committed to handling your personal information fairly, transparently and in accordance with UK data protection legislation.

Information We Collect

Depending on how you use our website, we may collect the following information:

• Name
• Billing and delivery address
• Email address
• Telephone number (where supplied)
• Order history
• Payment transaction references (not full card details)
• Website usage information
• IP address and browser information

We only collect information that is necessary to provide our services or where you choose to provide it.

How We Use Your Information

Your personal information may be used to:

• Process and deliver your orders
• Respond to customer enquiries
• Provide customer support
• Issue refunds where appropriate
• Prevent fraud and misuse
• Improve our website and services
• Meet legal and accounting obligations

We do not sell or rent your personal information to third parties.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract when fulfilling your order.
• Compliance with legal obligations.
• Our legitimate interests in operating and improving our business.
• Your consent where legally required.

Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

• Delivery companies.
• Payment processors.
• Website hosting providers.
• Technology providers supporting our online store.
• Professional advisers where legally necessary.

These providers only receive the information required to perform their services.

Payments

Payments are processed securely through trusted payment providers. We do not store or have access to your full payment card information.

Payment providers manage payment information in accordance with their own privacy and security policies.

Cookies

Our website uses cookies to improve your browsing experience and enable essential website functions.

Cookies may be used for:

• Keeping items in your shopping basket.
• Remembering preferences.
• Website analytics.
• Performance monitoring.

You can control cookies through your browser settings at any time.

Keeping Your Information Secure

We take appropriate technical and organisational measures to protect your information from unauthorised access, loss or misuse.

While no online service can guarantee absolute security, we continually review our security practices to help safeguard customer data.

How Long We Keep Information

We retain personal information only for as long as necessary to fulfil orders, comply with legal obligations and maintain business records.

Some accounting records may be retained for the period required by UK tax legislation.

Your Rights

Under UK data protection law you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion where applicable.
• Restrict processing.
• Object to certain processing.
• Request data portability where appropriate.
• Withdraw consent where processing relies upon consent.

If you believe your personal information has been handled incorrectly, you may also complain to the Information Commissioner’s Office (ICO).

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact:

We may update this Privacy Policy from time to time. Any changes will be published on this page and take effect immediately upon publication.