Welcome

Welcome to Old Ways Living. We believe in slower living, thoughtful craftsmanship and products inspired by nature and traditional skills. These Terms & Conditions are designed to be fair, clear and easy to understand for everyone who shops with us.

Please read these terms carefully before placing an order. If you do not agree with any part of these Terms, please do not use this website.

1. About Old Ways Living

Old Ways Living is operated as a Sole Trader based in England.

2. Using Our Website

You agree to use this website only for lawful purposes and in a way that does not restrict or interfere with anyone else’s enjoyment of the website.

You must not misuse the website by knowingly introducing viruses, malicious software or attempting unauthorised access to any part of the site.

3. Products

We make every effort to ensure product descriptions, photographs, colours and specifications are accurate. However, natural materials, handmade items and monitor settings may result in slight variations between images and the product you receive.

Product availability is subject to stock levels. Occasionally an item may become unavailable after an order has been placed. If this happens, we will contact you as soon as possible to offer a refund or suitable alternative where appropriate.

4. Pricing

All prices shown on this website are displayed in Pounds Sterling (£ GBP).

Whilst every effort is made to ensure pricing accuracy, genuine pricing errors may occasionally occur. If a pricing mistake is identified before your order is dispatched, we will contact you before processing the order.

5. Placing an Order

When you place an order, you will receive an automated confirmation email acknowledging receipt of your order. This does not mean your order has been accepted.

A contract between you and Old Ways Living is formed only when your order has been dispatched.

We reserve the right to refuse or cancel orders where necessary, including suspected fraudulent activity or circumstances beyond our reasonable control.

6. Payment

Payments are processed securely through our authorised payment providers. We do not store your full payment card details on our website.

7. Delivery

Delivery estimates are provided for guidance only and are not guaranteed.

Full delivery information, estimated dispatch times and shipping policies are available on our Delivery & Shipping page.

8. Returns & Refunds

We want you to be delighted with every purchase.

If you wish to return an item, please refer to our Returns & Refunds Policy, which explains your rights under UK consumer law and how refunds are processed.

9. Intellectual Property

All website content, including text, branding, logos, graphics, photographs and design elements remain the property of Old Ways Living unless otherwise stated.

Content may not be copied, reproduced or distributed without prior written permission.

10. Limitation of Liability

Nothing within these Terms limits or excludes liability where doing so would be unlawful under UK legislation.

To the fullest extent permitted by law, Old Ways Living shall not be liable for indirect or consequential losses arising from use of this website or purchased products.

11. Privacy

Any personal information collected through this website is processed in accordance with our Privacy Policy and applicable UK data protection legislation.

12. Changes to These Terms

We may occasionally update these Terms & Conditions to reflect changes in legislation, business practices or improvements to our website. The latest version will always be published on this page.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.