Simple answers, thoughtfully explained.
Old Ways Living was created to celebrate slower living, meaningful gifts and beautifully crafted products inspired by nature. We believe shopping should feel calm and uncomplicated, so we’ve gathered the questions we’re most often asked in one place.
Shopping with Old Ways Living
What makes Old Ways Living different?
We curate products inspired by traditional craftsmanship, botanical living, mindful rituals and the slower rhythms of everyday life. Rather than offering thousands of unrelated items, we focus on collections that share a common philosophy of simplicity, quality and connection with nature.
Are your products handmade?
Many products are handcrafted or produced in small batches by skilled makers. Individual product pages explain where an item is made and any artisan details that make it unique.
Will the item look exactly like the photographs?
Because many products use natural materials or are handmade, slight variations in colour, grain, texture or finish are part of their character and make every piece unique.
Can I send an item as a gift?
Absolutely. Many of our collections make thoughtful gifts throughout the year. Where gift options are available they will be shown during checkout.
Orders & Delivery
How long will my order take to arrive?
Most orders are dispatched promptly and delivery times are shown during checkout. Times may vary slightly during busy seasonal periods or public holidays.
Do you offer free delivery?
Where free delivery is available it will be clearly shown on the relevant product pages and at checkout before you complete your purchase.
Can I track my order?
Where tracking is available you’ll receive confirmation by email once your parcel has been dispatched.
Do you deliver internationally?
International delivery depends on the individual product and destination. Availability will be confirmed during checkout.
Returns & Customer Care
Can I return an item?
If your purchase isn’t quite right, you’re welcome to return eligible items within the stated returns period. Full return information is available on our Returns Policy page.
What if my order arrives damaged?
Please contact us as soon as possible with photographs of the packaging and product so we can arrange the quickest possible resolution.
How do I contact you?
Our Contact page provides the best way to get in touch. We aim to reply to all enquiries as quickly as possible, usually within one to two working days.
Do you have a physical shop?
Old Ways Living is currently an online store, allowing us to carefully curate collections while serving customers throughout the UK and beyond.